Customer Care
"To exceed our Customers expectations"
We recognise that long term repeat business relationships with our Customers
are fundamental to the continued success of Birse Civils.
Understanding our Customers is the key to a profitable business. We will strive
to exceed our customers' expectations.
Our aim is for our customers to value the service we provide as highly as we
value their business.
We will:-
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Ensure that "Customer Satisfaction" is the second item on all meeting agendas after Safety
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Understand the priorities of the customer and know what they expect of us
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Write these down to ensure that all people connected with the project understand what is expected of us and the importance of the project, our business relationship with the customer and who the key contacts are in the various organisations
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Deliver a level of service to satisfy our customers in the context of a proper commercial bargain
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Independently measure the customers' satisfaction with our service
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Respond to the feedback to provide an improved level of service
